Privacy Policy

SugarBest is operated by Singularity Ventures LLC ("Company", "we", "our", or "us"), a limited liability company organized under the laws of Saint Kitts and Nevis. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the SugarBest website, mobile application, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly, information generated through your use of the Platform, and information obtained from third-party sources.

Information You Provide

• Registration details: name, email address, date of birth, gender, password;
• Profile information: photographs, biographical description, headline, physical attributes, location, lifestyle preferences, relationship preferences;
• Financial information: payment card details (processed by third-party payment processors), arrangement preferences;
• Communications: messages exchanged with other Users, correspondence with our support team;
• Verification data: identity documents, selfies, or video recordings submitted for identity or age verification.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution;
• Usage data: pages visited, features used, search queries, click patterns, session duration, referring URLs;
• Location data: approximate geographic location derived from your IP address, and precise location if you grant permission;
• Cookies and tracking technologies: we use cookies, web beacons, pixels, and similar technologies to enhance functionality, analyze usage, and deliver targeted content.

Information from Third Parties

We may receive information from payment processors, identity verification services, analytics providers, advertising partners, and publicly available sources to supplement the data you provide.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service operation: to create and manage your account, display your profile, facilitate matches and communication between Users;
• Public display: to make your profile, photographs, and other content you designate as public visible on publicly accessible portions of the Platform, including to non-registered visitors and search engines;
• Personalization: to tailor your experience, recommend matches, and display relevant content;
• Communication: to send service-related notifications, respond to inquiries, and deliver promotional messages (which you may opt out of);
• Safety and integrity: to detect and prevent fraud, abuse, spam, and violations of our Terms of Service;
• Identity verification: to confirm the authenticity of User accounts and prevent impersonation;
• Analytics and improvement: to understand how Users interact with the Platform, identify trends, and improve our services;
• Advertising and marketing: to deliver targeted advertisements, promote the Platform, and measure campaign effectiveness;
• Research: to conduct internal research and develop new features and services;
• Legal compliance: to comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

3. Public Visibility of Profile Information

You acknowledge and agree that certain profile information — including your display name, photographs, headline, biographical description, age, and general location — may be displayed publicly on the Platform. "Publicly" means that this information may be:

• Visible to any visitor of the Platform, whether or not they hold a registered account;
• Indexed and cached by search engines including Google, Bing, and other web crawlers;
• Displayed in search engine results pages;
• Used in promotional materials, social media posts, and advertisements for the Platform.

If you do not wish certain content to be publicly visible, do not upload it to public profile fields. Content designated as "private" will only be visible to Users you explicitly approve, subject to the license granted in our Terms of Service.

4. Sharing of Information

We may share your personal information with:

• Other Users: your public profile information is shared with other Users of the Platform as part of the core service;
• Service providers: third parties who perform services on our behalf, such as hosting, payment processing, email delivery, analytics, identity verification, and customer support;
• Affiliates and subsidiaries: companies within the Singularity Ventures LLC corporate group;
• Business partners: selected partners for co-marketing, research, or service integration purposes;
• Advertising partners: for the purpose of delivering targeted advertising and measuring ad performance;
• Law enforcement and regulators: when required by law, subpoena, court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others;
• Corporate transactions: in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Platform, remember your preferences, analyze traffic, and deliver personalized content. You may control cookie settings through your browser; however, disabling cookies may impair Platform functionality. By continuing to use the Platform, you consent to our use of cookies as described herein.

6. Data Retention

We retain your personal information for as long as your account is active, as needed to provide services, and as required to fulfill our legal obligations, resolve disputes, and enforce our agreements. After account deletion, certain data may persist in backups, logs, and archived records for a reasonable period. Cached or indexed copies of your public profile content may remain accessible through third-party services (such as search engines) beyond deletion.

7. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including jurisdictions that may not provide the same level of data protection. By using the Platform, you consent to such international transfers.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data:

• Access: request a copy of the personal data we hold about you;
• Correction: request correction of inaccurate or incomplete data;
• Deletion: request deletion of your personal data, subject to our legal retention obligations and the surviving license granted in our Terms of Service;
• Opt-out: unsubscribe from marketing communications at any time;
• Data portability: request your data in a structured, machine-readable format where technically feasible;
• Withdraw consent: withdraw consent for specific processing activities, though this may affect your ability to use certain features.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

10. Age Restrictions

The Platform is intended solely for individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided personal information, we will take steps to delete such data promptly.

11. Third-Party Links

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

For questions or concerns regarding this Privacy Policy or our data practices, contact:

Singularity Ventures LLC
Federation of Saint Kitts and Nevis
Email: [email protected]